Delayed, cancelled, bumped, or lost baggage in Canada? Answer a few simple questions and build a ready-to-send compensation letter in about five minutes.
We turn the Air Passenger Protection Regulations into a few plain-language questions and write the letter for you.
One simple question per screen — what went wrong, which airline, and how late you arrived. Each step explains itself.
We instantly estimate your compensation from the official APPR amounts and show you a preview of your letter — free.
Unlock the finished letter for $24.99. Download, print, or fill it online — then send it to the airline.
Demand up to $1,000 per passenger when the airline caused a 3-hour-plus arrival delay.
Claim $900–$2,400 when you were involuntarily bumped from an overbooked flight.
Recover up to ~$2,780 CAD per passenger under the Montreal Convention.
Get back meals, hotel and transport the airline should have paid for.
Airline ignored you for 30 days? Escalate to the Canadian Transportation Agency.
Answer a few questions and we'll route you to the right letter automatically.
The Air Passenger Protection Regulations (APPR) took effect in Canada in December 2019. They apply to every flight to, from, or within Canada — on Canadian and foreign airlines alike. Here's the short version.
For delays and cancellations within the airline's control and not safety-related, large carriers (Air Canada, WestJet, Air Transat, Flair, and any foreign carrier flying to/from Canada) owe: $400 for arrivals 3–6 hours late, $700 for 6–9 hours, and $1,000 for 9+ hours. Small carriers (Porter, Sunwing, PAL, Central Mountain Air) owe $125 / $250 / $500 at the same thresholds. Denied boarding pays $900 to $2,400 depending on how long the delay to your final destination runs.
Lost, damaged, or delayed baggage falls under the Montreal Convention, not the APPR. Compensation is up to approximately 1,288 SDR (~$2,780 CAD) per passenger, covering the bag itself and reasonable replacement expenses (toiletries, clothing) if the airline delivers it late. You have 21 days from receipt of the bag to file.
Even when compensation isn't owed (safety-required maintenance, weather, security events), the airline still must offer food and drink after 2 hours of delay, hotel and ground transport for overnight delays, a rebooking within 9 hours on any airline (large carriers) or 48 hours (small carriers), and a full refund if the rebooked option doesn't work for you. These are not optional.
You must submit your claim to the airline in writing and wait 30 days for a response before you can escalate to the Canadian Transportation Agency (CTA). That written claim is exactly the letter FlightClaimKit builds for you — dated, itemized, and specific enough that the airline can't dismiss it as a vague complaint.
For controllable delays, large carriers (Air Canada, WestJet, Air Transat, Flair) owe $400, $700 or $1,000 depending on how late you arrived. Denied boarding is $900–$2,400. Baggage is up to ~$2,780 CAD.
Air Canada, WestJet, Air Transat and Flair are the large Canadian carriers. Foreign airlines flying to or from Canada — Delta, United, American, British Airways, Lufthansa and others — are also treated as large carriers under the APPR. Small-carrier amounts apply to Porter, Sunwing, PAL Airlines, Central Mountain Air and similar regional operators.
Yes. The APPR covers any flight to, from, or within Canada, on any airline. A delayed United flight from Toronto to Chicago is covered the same way as a delayed Air Canada flight from Vancouver to Calgary.
Weather and required safety-related maintenance are "outside the airline's control" — no compensation is owed for those, though the airline must still rebook or refund. But a mechanical issue that could reasonably have been caught in scheduled maintenance is "within control" and IS compensable. The FlightClaimKit letter forces the airline to state the specific reason in writing — they can't hide behind a vague "operational" excuse.
One year from the date of the flight, under the APPR. For lost or damaged baggage under the Montreal Convention, the deadline is 21 days from when the baggage was received (or should have been received).
A refund returns your ticket price. Compensation ($400–$2,400) is a separate APPR-mandated payment for the inconvenience, on top of any refund or rebooking. You may be owed both. The FlightClaimKit letter claims each item you're entitled to.
Yes. Every passenger, including children and infants on their own seat, is entitled to their own compensation. A family of four delayed 7 hours by a large carrier could be owed 4 × $700 = $2,800. The letter lists every passenger and calculates the total automatically.
AirHelp, Flight Claim Canada, ClaimCompass and similar services file the claim on your behalf and keep 25–40% of any compensation paid. FlightClaimKit is a one-time $24.99 DIY template — the letter is professionally worded and specific to your flight, but you send it yourself and keep 100% of what the airline pays. Best for people whose claim looks straightforward and who'd rather not sign 40% away.
No. The eligibility check and a preview of your letter are completely free. You only pay $24.99 when you're ready to download the finished, send-ready letter.
No — FlightClaimKit gives you a professionally-worded self-help letter and general information based on the APPR. Whether compensation is owed depends on the airline's stated reason for the disruption.
The airline has 30 days to respond. If they refuse or ignore you, you can escalate to the Canadian Transportation Agency — and we have a letter for that too.