You must claim from the airline in writing and wait 30 days before escalating to the Canadian Transportation Agency. When that time's up, build your escalation letter here.
Complaints are handled by Complaint Resolution Officers. After you submit, a start notice is issued, the airline responds (up to 14 days), you reply, and the matter may go to mediation before a final, binding decision. The official target is 90 days from the start notice — though real wait times are currently much longer due to a large backlog.
It summarizes your disruption, states the date of your original complaint and the airline's response (or lack of one), and sets out the relief you're seeking — ready to submit alongside your evidence.
You must first complain to the airline in writing and wait 30 days for their response before escalating to the Canadian Transportation Agency.
The official target is 90 days from the start notice, but due to a significant backlog, actual decisions can currently take much longer.