During a controllable delay, the airline must cover meals, a hotel and transport (s.14). If you paid out of pocket, build a reimbursement letter to get it back.
After a two-hour delay: food, drink and a way to communicate. If the delay runs overnight: hotel accommodation and ground transport to and from the airport — free of charge. This applies to delays within the airline's control, including ones required for safety.
List your meals, hotel, taxis and any other reasonable costs with amounts and keep your receipts. Our builder turns your list into a clear, itemized reimbursement demand.
Expense reimbursement is separate from the s.19 compensation amounts — you can claim both. If you're not sure what you're owed, start the full check and we'll route you correctly.
Yes — for delays within the airline's control, they must provide meals after two hours and a hotel plus transport for overnight delays. If you paid yourself, you can claim it back.
Yes. Keep itemized receipts for meals, accommodation and transport and attach them to your reimbursement letter.